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F.A.Q

Your Questions about MoreNeo
 

Who is MoreNeo, Embedded Shop ?  (MES)
Does the product portfolio available on MES is similar to NeoMore’s one ?
Product portfolio for the french market and export may differ.
Why don’t you sell to Individual by default ?
Can I get a formal quotation ?
How can I get some assistance on the purchased  product ?
How long does it take to get an answer ?
How are repairs handled during the warranty period ?
After the expiration of the warranty period, is it sill possible to get my product repaired ?
What are the delivery times ?
How are shipment costs calculated ?
What is the fastest way to order ?
What are the payment methods available on MES ?

Who is MoreNeo, Embedded Shop ?  (MES)
MoreNeo, Embedded Shop (MES) is the on-line shop of  NeoMore, a well known french distributor of embedded products in Real-Time and  Industrial computing, estalished in 2003.

Does the product portfolio available on MES is similar to NeoMore’s one ?
The product portfolio available on MES is a synthesis of NeoMore’s offer, based on products which fit to online sales for cost and immediate delivery reasons. All product of a given manufacturer are not necessary available within MES.
NeoMore is representing additional products and brands. For more information on NeoMore’s offer, click here.

Product portfolio for the french market and export may differ.
Due to product complexity, distribution contracts and export limitations, some products may be not available for all geographical areas.

Why don’t you sell to Individual by default ?
Most of the products sold by MES are requiring high technical skills usually mainly found in professional usage. For safety reasons or minimum required skills, it is not necessary a good thing to sell them to individual. Once this said, upon request, we do sell to individual.
For individuals who whish nevertheless buy a product, please contact us prior the purchase. Individual Request..

Can I get a formal quotation ?
Yes, first, you will have to register by creating an account.  ( this will allow to create the quotation with your details, name address etc.). Once you have logged in, fill the shopping cart as usual.


    When logged in, the "Log Off" button appears on the top right 

Then, when viewing the Cart Contents, a Quotation button appears in the bottom left of the page. Click on it to view your quotation as a PDF document, you can print or save. 


How can I get some assistance on the purchased  product ?
The support of the product sold by MES is done by our technical expert in relation with the manufacturer support.
Support is done exclusively done by email. Support request.

How long does it take to get an answer ?
An answer is provided within 48 hours (working days), but generally within the day of the request.

How are repairs  handled during the warranty period ?
Repairs are done following the manufacturer’s repair policy.
A return request must be done prior to any return. Return Request.
Shipment charges to send to MES office (Plaisir, France) are at customer’s charge, MoreNeo is taking over the shipment cost to return the repaired product.

After the expiration of the warranty period, is it sill possible to get my product repaired ?
MoreNeo is handling repairs after the expiration of the warranty period on a case by case basis.
A repair quote will be established prior any product return. Repair Quote Request.

What are the delivery times ?
Stock items are generally sent, upon payment reception, within 24 hours.(working days)
Within the case, ordered products can not be shipped within the next 5 workings days, an email with the estimated delivery time will be sent to you. You will have the possibility to cancel the order if you estimate the delivery time too long and not be charged on your credit card. Warning : nothing will be done until we get your approval of the delivery time.

How are shipment costs calculated ?
Shipment cost are calculated with taking in count weight, volume and final destination.
Transport is done by specialized carrier (UPS, Fedex, DHL, …) depending of product and destination. All shipment have a tracking number and are delivered versus signature.

What is the fastest way to order ?
The fastiest way to order is the order with on-line secure credit card payment.
The order processing can start immediatly after payment confirmation. For simple stock items this could lead to a same day shipment for orders before 15H00.
In case of payment by wire transfer, shipment can be done only after money reception.
 
What are the payment methods available on MES ?
MES is using the 3D-Secure Credit Card payment system of Banque Populaire (France).
MES is never entering in possession of your credit card coordinates.
Money transfer can be done upon request of MES bank coordinates.
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